For IT and every team that takes requests
Less chasing. Faster answers. Happier teams. OneDesk keeps the ticket beside the queue, puts every common action on the keyboard and explains every control in plain language.
The VPN disconnects about every 10 minutes when I work from home. The same laptop is fine on the office Wi-Fi.
Show moreWho it is for
If you ask
If you answer
If you are accountable
The experience
A service desk is open all day, every day. So the work went into the things you do a hundred times: opening, finding, replying and moving on.
Press ⌘K, type a ticket number or a few words, and go. It forgives typos, jumps to any section and runs actions. Try it here.
Tickets
Up and down arrows to move · Enter to open · Esc to clear
Hover any button, field or setting for a hint in plain language. When you want more, there is a searchable Help Center inside the product.
Each agent picks Classic or Modern, Compact or Comfortable, light or dark. Their screen, their call.
The next word appears in grey as you type, and Tab accepts it. It learns only from your own writing, and an admin decides whether it is on.
Resolve a ticket inside its SLA and OneDesk throws confetti. The more time you had left, the bigger it gets. A small thing. Small things are the point.
A ticket's journey
An email becomes a ticket. Replies thread onto it, and keywords route it.
Rules pick the group or technician, or share the load round-robin.
It opens beside the list. The next ticket is one arrow away.
Send it for sign-off from the ticket. The status holds until the approver decides.
Reply or add a note. Canned responses and prediction do the typing you repeat.
Inside the SLA? Confetti. The requester gets a satisfaction survey.
Everything included
From the first email to the satisfaction survey, in one product.
Ready-made projects for each, with an impact and urgency matrix that sets P1 to P4.
Your statuses and steps, with required notes and fields exactly where you need them.
Targets per priority on your working hours and holidays, paused on the statuses you choose.
In sequence or in parallel. The approver can be a person, a role, a group or a manager.
When, if, then rules with a run history. They cannot trigger each other, so no loops.
Google and Microsoft 365 mailboxes. Replies thread onto the ticket, and keywords route new mail.
Requesters raise a request, follow it, approve, and see the assets assigned to them.
Publish answers for requesters or keep them internal. Search forgives typos.
A register per helpdesk with categories, documents and Excel import, linked to tickets.
Click any number to see the tickets behind it. Export reports to Excel or CSV.
A 1 to 5 score, stars, thumbs or NPS, sent when a ticket is resolved or closed.
Permissions per module, helpdesk and project. Every setting change is recorded.
Switching
Most service desks taught us to put up with a few things. You do not have to.
| The usual way | With OneDesk |
|---|---|
| Opening a ticket replaces the list. | The ticket opens beside the list. |
| You find a ticket by remembering its queue. | ⌘K finds it by number or a few words, typos included. |
| Settings are named in jargon. | Every control carries a plain-language hint. |
| One layout for everyone. | Classic or Modern, Compact or Comfortable, light or dark. |
| Page 1 of 12, and no idea what is on page 7. | One continuous list with a running count. |
Security
The plain facts, with nothing rounded up.
Each organisation's data lives in its own database schema, separate from every other organisation.
Single sign-on with Microsoft Entra ID, limited to the email domains you allow.
Mailbox passwords and sign-in secrets are stored encrypted.
Sign-ins, failed sign-ins and setting changes, with before and after values, exportable to CSV.
Read, create, update and delete per module, scoped to a helpdesk and a project.
Designed to WCAG 2.2 AA and checked with automated accessibility tests.
Coming soon
Connect your own Claude, OpenAI or Microsoft key. Personal details are hidden before anything is sent, and you can see exactly what the AI would see.
Pricing
Tell us how many agents you have and we will send you a clear quote.
Book a demo and watch a ticket go from email to resolved.
Thanks Rahul. Your VPN client was out of date, so I have pushed the update. Tell me if it still drops.